The facility assessment process for healthcare entities covers the same steps within the KSA's SeMA model
- The facility would start with a brief on the model's objectives, topics overview, pathway, and benefits (alignment with national strategies, umbrella of the other available models like CBAHI and Qiyas)
- Training on the self-assessment portal will be provided at this stage as well.
- The facility would create its organizational structure and list the services they offer
- The self-assessment portal will dynamically create audience targeted assessments based on the available services
- Mock Assessment
- To be completed within 2-4 weeks with follow-up phone calls/emails throughout the process
- The team in charge of filing in the correct details must comprise of a nominated member of each department and one facility head representative
- To ensure the margin of error is very low, the assessment process has to be simple and straightforward, which can be done through Multiple Choice Questions style with minimal need for extra writing
- Actual Assessment and Internal Validation
- Templates and relevant examples should be provided to ease evidence collection and to avoid collecting unstructured data
- Entities would be allowed to edit their answers based on a clearer understanding before final scoring and publishing to avoid any misunderstanding and inaccurate reporting
- Internal validation can be done through providing evidence by certificate attachments, photos/videos, and any relevant document and/or through random sampling (audit)
- Online verification steps will be conducted by the NHIC team to make sure that the questions were answered accurately and the attached evidences are relevant and up to date.
- Onsite verification steps will be conducted based on a selection criterion (random and based on the maturity score level) An interview with predetermined members of the governing bodies and heads of departments will also be conducted. Visits and interviews can be done virtually as long as proper requirements are met as an additional form of validation
- Appeal option at the end of the verification step will be available for the facility where an additional verification step will be conducted.
- Alternatively, facilities that cannot share data for security reasons can opt for an on-site visit
- Scoring criteria has to be clearly stated and communicated to the superusers or representatives of the facilities
- There should be a clear reference for each point in the scale (a description for each score)
- Scoring should be clear enough to act as a guide for the facilities. (The highest score description is what the facility should aim to do)
- Weights can be allocated to the different dimensions or different questions within the dimension to ensure fair rating
- Certification & Renewal
- To be repeated every 3 years
- Assessment can be repeated based on the facility request
Moreover, definitions of Facility Maturity Levels and Scoring Criteria, weighting are as follows;
|0-30||Absent||Limited or no competencies and capabilities, such as no digital health strategy, no basic HIS/EMR or ancillary solutions, immature organization & workforce competencies, no interoperability & integration and no data analytics capabilities.|
Basic competencies and capabilities in certain areas, such as a basic HIS/EMR, limited ancillary solutions in place, limited organization & workforce competencies, no interoperability & integration, basic data analytics and privacy/security controls.
You have the basics in fundamental areas and you can get the job done but you do not realize how the right technology can enable you to perform better.
Other competencies and capabilities in certain areas such as all ancillary solutions in place. Also exploring other areas such as a digital health strategy, mature comprehensive HIS/EMR with CPOE, interoperability & integration and more advanced data analytics.
You have the basics in fundamental areas and you can get the job done but you realize the right technology can enable you to perform better.
In addition to the previous competencies and capabilities planning in other areas such as a digital health strategy, mature comprehensive HIS/EMR with CPOE, interoperability & integration and more comprehensive data analytics.
You have the basics in most areas and you can get the job done and you have started to plan and invest in the right strategy, solutions, capabilities and technology.
Advancing competencies and capabilities in certain areas in place such as a digital health strategy, comprehensive HIS/EMR capabilities such as CPOE, CDS and nursing documentation, interoperability & integration.
You have some of the right systems and processes implemented across all areas.
Advanced competencies and capabilities in certain areas such as a digital health KPIs, implementation governance, advanced HIS/EMR capabilities such as physician documentation and more advanced data analytics.
You have the right systems, processes across all areas and your people are empowered by them.
Advanced capabilities in further areas such as Closed loop technology enabled medication, Bedside Point-of-Care Integration and Predictive Analytics.
Also started to explore emerging technology capabilities such as AI, RPA and Blockchain.
You are ahead of the curve and act as an example.
Further advanced capabilities such as full mature and complete HIS, population health, patient engagement, full privacy and security controls and solutions in place. Proof of Concept and Pilot one or many emerging technology capabilities such as AI, RPA and Blockchain.
You are a leader in this area.
The assessment framework that was created has been translated to an assessment model with a list of questions for each sub-dimension. Moreover, reference to support the facilities in scoring themselves in the self-assessment is provided as well as guide them to