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9. TRANSITIONAL PROVISIONS

9.1        The Regulations for Provisioning of Telecommunication Services over NTN (this document) will replace and substitute the current and relevant regulations.
9.2        The Authorizations granted to General Class Licensees will remain as is and will not be altered till the expiry date of their General Class Licenses. Subsequent renewals will be subject to Service Permit Regulations.
9.3      The current licensee will have the option to acquire the provisioning of operation services of NTN permit before the expiry of their General Class License.
9.4.        The obligations, general and special terms and conditions as stipulated in the current Authorizations’ regime under the General Class License shall remain the same and applicable to existing licensees.
9.5.        Any new application received by the CITC for General Class License will be subject to this regulation document.
9.6.        Current Authorized providers of GMSPC services shall:
9.6.1.    Notify the CITC of the tariff plans available to end-users before offering them to the public
9.6.2.    Include in the terms and conditions of the subscriber service agreement at least the following:
9.6.2.1  Confidentiality of subscriber information.
9.6.2.2  How to recover amounts and discounts related to service problems or bills that are more than their actual value.
9.6.2.3  Payment terms (including but not limited to payment period, acceptable methods of payment).
9.6.2.4   ​Quality of service.
9.6.2.5   Subscriber and authorized rights.
9.6.2.6   The method of resolving the subscriber's complaints or other disputes, which includes the subscriber's right to resort to the CITC in the event that the authorized person fails to address the complaint, or the subscriber is not convinced of the solution provided by the authorized person.
9.6.2.7   The tariff for the service details, type, and cost.
 
9.7.        Current Authorized providers of mobile phone services on aircraft shall:
9.7.1.   The use of the frequencies assigned to this service as designated by the CITC and according to the terms and conditions in the Spectrum License. Frequencies to be used shall be in accordance with the CITC National Frequency Plan as well as relevant Radio Spectrum Regulations.
9.7.2.   The CITC has the right at any time to stop this service if it is proven that the use of this service causes interference to other devices or services operating on the same frequency band or at any other bands.
9.7.3.   The provision of the service aboard aircrafts registered outside the Kingdom of Saudi Arabia that are transiting the Kingdom’s territory, does not require a license nor authorization.
9.7.4.   Set equipment to a lower transmit power so as not to affect the terrestrial mobile networks and their equipment.
9.7.5.   Not claim any protection against interference to its services due to other wireless services or similar systems. At the same time, its devices and equipment must not cause interference to other uses or similar systems.
9.7.6.   Stop using the assigned frequencies at any time or at any location deemed by the CITC.
9.7.7.   Provide the services using a network operated by a holder of a NTN network permit in the Kingdom or apply for NTN network license to operate communication systems on aircrafts.

9.8.        Current Authorized providers of internet services on airplanes shall:
9.8.1.   The use of the frequencies assigned to this service as designated by the CITC and according to the terms and conditions in the Spectrum License. Frequencies to be used shall be in accordance with the CITC National Frequency Plan as well as relevant Radio Spectrum Regulations.
9.8.2.   Provide the services using a network operated by a holder of a network license in the Kingdom or apply for a network license to operate communication systems on aircrafts.
9.8.3.   Foreign registered aircrafts crossing the airspace of the Kingdom of Saudi Arabia do not require a license for the provision of internet access services onboard.​​

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