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Article 6: Transparency measures

Article 6: Transparency measures

  1. Service providers must disclose in on their websites, any relevant marketing material, and in contracts that includes internet access services , clear and comprehensible information on the following:
      1. Any differential pricing of certain content, and how it will affect end-user experience, their privacy, and the protection of their personal data
      2. Any internet traffic management practices applied and how it could affect end-user experience, their privacy, and the protection of their personal data
      3. The type of specialized internet services offered on the same connection of internet access services and if there is any impact on the end-users' experience
  2. Service providers must disclose any updates to their differential pricing practices, internet traffic management practices or prioritization of special services to end-users.
  3. Service providers must put in place procedures to address complaints of end-users and content providers in accordance with the Consumers Protection Act.​


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