The service level agreement section on the Public Consultation Platform (Istitlaa) provides the terms and conditions under which the platform will provide its services to visitors and other beneficiaries of the Kingdom and the responsibilities of both (Istitlaa) and its users. The SLA sets the framework aimed at providing high quality services, meeting the needs and expectations of the platform users.
The SLA provides for the terms and conditions under which the Public Consultation Platform (Istitlaa) will provide its services to the visitors and other beneficiaries. The SLA sets the framework to provide high quality outcomes meeting the needs and expectations of the visitors. The SLA includes the following provisions:
· SLA is between the Public Consultation Platform (Istitlaa) and its visitors whether individuals (citizens and expatriates), business sector, or visitors of Kingdom of Saudi Arabia.
· Management of Istitlaa Platform is committed to addressing problems related to registration or access to the Platform's sections and pages.
· Management of Istitlaa Platform is committed to reviewing its content regularly and provide an updated content to its visitors in both Arabic and English if possible.
· Management of Istitlaa Platform is committed to responding to the visitors' inquires and taking useful and feasible suggestions into account.
· Management of Istitlaa Platform is keen on providing the latest information on its sections to the visitors and announcing on the updates according to its content plans.
· Management of Istitlaa Platform is committed to providing the services above during holidays and maintenance periods.
Responsibilities of the Platform's users:
· Entry to the Platform represents a preliminary agreement with all terms and conditions of use.
· It is prohibited to enter Istitlaa Platform to cause any damage to the Platform and its contents.
· The visitor of Istitlaa Platform is encouraged to report any deficiency, error, problems facing him/her while using the Platform.
· The provisions of this SLA becomes effective once entering Istitlaa Platform and throughout using it.
Platform Performance Statistic